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CRM · ELIT HQ, Kuala Lumpur

Legal Executive (Customer Care & Dispute Resolution)

Join our Legal Executive team to handle escalated disputes, negotiate settlements, draft key documents, and guide risk-aware case handling with CC, CX, and Ops.

What You’ll Be Doing

  • Manage escalated customer complaints involving legal, financial, or reputational risk

  • Handle negotiation and settlement discussions with customers

  • Prepare and manage tribunal cases (TTPM) including documentation and submissions

  • Liaise with courts, tribunal bodies, and regulatory agencies

  • Draft and review legal documents (settlement agreements, refund letters, formal responses)

  • Ensure complaint handling complies with Consumer Protection Act & company SOPs

  • Identify potential risks and advise internal teams on proper case handling.

  • Work closely with Customer Care (CC), Customer Experience (CX), and Operations teams to provide guidance on dispute handling and risk mitigation

  • Maintain proper case records and support reporting & tracking

What We’re Looking For

  • Degree in Law / Legal Studies or related field

  • 1–3 years of experience in legal, compliance, dispute resolution, or customer complaints handling

  • Experience with tribunal or regulatory cases is a plus

  • Strong writing, communication, and negotiation skills

  • Detail-oriented with good problem-solving and risk assessment ability

  • Able to handle sensitive cases professionally and calmly

  • Fluent in English and Malay (Mandarin is an advantage)

Department
CRM
Locations
ELIT HQ, Kuala Lumpur
Employment type
Full-time
CRM · ELIT HQ, Kuala Lumpur

Legal Executive (Customer Care & Dispute Resolution)

Join our Legal Executive team to handle escalated disputes, negotiate settlements, draft key documents, and guide risk-aware case handling with CC, CX, and Ops.

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