What You'll Be Doing

• Be the first point of contact and create a positive, professional impression for every customer interaction

• Engage with customers across calls, WhatsApp, social media, and email in a friendly and solutions-driven manner

• Provide clear, accurate, and helpful information to enhance overall customer satisfaction

• Take ownership of customer concerns and resolve straightforward issues efficiently

• Apply practical de-escalation techniques to manage challenging situations with confidence and empathy

• Represent the brand professionally by responding to Google Reviews and customer feedback

• Turn positive experiences into strong customer relationships through thoughtful engagement

• Maintain accurate and timely records of all interactions in the CRM system

What Makes You a Good Fit

• Minimum SPM or equivalent (Diploma in related field is a plus)

• 0–2 years of experience in customer service, retail, or similar roles is preferred

• Able to communicate in English, Malay and Mandarin

• Able to handle customer enquiries calmly and professionally in a fast-paced environment

• Possesses strong multitasking ability with good attention to detail and basic documentation accuracy

• Customer-focused, responsible, and takes ownership of tasks