Customer Care Executive (Junior)
The Junior Customer Care Executive handles first-line customer communication and basic complaint resolution across calls, chat and digital platforms.
Key Responsibilities:
1. Customer Communication
Manage inbound calls, WhatsApp, social media, and email enquiries.
Provide accurate service information and policy clarification.
Ensure timely response to customer queries.
2. Complaint Handling
Handle simple complaints with structured guidance.
Apply basic de-escalation techniques.
Escalate high-risk or sensitive cases to Senior CC or Manager.
Document all cases accurately in CRM.
3. Google Review Management
Respond to standard Google Reviews using approved templates.
Flag negative or complex reviews for escalation.
Requirements:
Minimum SPM or equivalent; Diploma in Business or Customer Service is an advantage.
0–2 years in customer service or retail environment preferred.
Able to handle basic conflict resolution, multitask effectively, and maintain organized and accurate documentation.
Proficient in English, Mandarin, and Malay.
- Department
- CRM
- Locations
- ELIT HQ
- Employment type
- Full-time