We are looking for a passionate and service-driven Customer Experience Executive to join our growing team. This role is perfect for someone who enjoys interacting with customers, driving sales, and delivering exceptional service experiences.

You will play an important role in converting inquiries into sales, managing customer consultations, and ensuring a seamless end-to-end customer journey. If you are customer-focused, persuasive, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Be Doing

Engage & Convert Customers

• Respond to customer inquiries through calls and chats

• Understand their needs and recommend suitable services or products

• Turn inquiries into confirmed appointments and sales

Deliver Professional Consultations

• Guide new and returning customers through service consultations

• Provide helpful advice, solutions, and recommendations

• Ensure every customer enjoys a smooth and pleasant experience

Manage Appointments & Support Operations

• Handle bookings, rescheduling, and general inquiries

• Keep daily records of appointments and sales updated

• Prepare invoices (complimentary & paid) accurately

• Assist with event and partnership leads

• Follow up and convert event inquiries into customers

Handle Customer Concerns with Care

• Listen, understand, and resolve customer issues professionally

• De-escalate concerns and escalate complex cases when needed

Who We’re Looking For

• Have at least SPM or Diploma qualification.

• Prior experience in customer service, CRM, or sales (retail or service industry preferred).

• Fluent in Mandarin, English, and Malay

• Comfortable handling calls and chats at the same time

• Organized, detail-oriented, and good with systems

• Friendly, confident, and enjoys talking to people

What You’ll Gain

• Work in the fast-growing beauty & wellness industry

• Hands-on experience with CRM systems and customer engagement

• Training in communication, sales, and customer experience skills

• Career growth opportunities within Customer Experience & CRM teams

• A supportive team environment that values service excellence