About the Role

We are seeking an AI Knowledge & Data Lead to build and manage our internal knowledge ecosystem and enable AI-driven workflows across the company. This role will curate, structure, and maintain the organization’s critical knowledge (policies, SOPs, playbooks, marketing materials, training assets) and transform it into an AI-ready database that powers staff efficiency, decision-making, and creative output.

This is a mid-level role that blends knowledge management, data structuring, and applied AI. The AI Knowledge & Data Lead will work closely with the Head of Technology & Systems, while partnering across HR, Operations, Marketing, and Retail teams.

Key Responsibilities

Knowledge Base & Data Structuring

• Build a centralized knowledge repository covering SOPs, HR policies, training manuals, operational guidelines, and marketing materials.
• Define and maintain taxonomy, tagging, and metadata standards to ensure information is organized, searchable, and AI-ready.
• Continuously update and refine the knowledge base to reflect business changes.

AI Enablement & Tools

• Integrate the knowledge base into AI copilots/chatbots for internal use (staff self-service for HR/ops, marketing content generation, sales enablement).
• Pilot AI-driven applications such as:
  • Internal HR/ops Q&A assistant.
  • Marketing draft generator trained on brand tone & assets.
  • AI-assisted training and onboarding modules.
• Evaluate and manage AI tools/vendors for company-wide adoption.

Cross-Functional Collaboration

• Partner with HR to digitize policies and training content.
• Partner with Marketing to structure brand libraries, content assets, and campaign archives for AI re-use.
• Partner with Ops/Retail to capture frontline SOPs and best practices.
• Work with Data & Analytics Manager to align structured knowledge with reporting/data pipelines.

Governance & Training

• Ensure compliance, version control, and accuracy of knowledge assets.
• Train staff on effective use of AI tools and knowledge systems.
• Establish workflows for content approval and updates.

Key Outcomes (12 months)

• Live central knowledge hub with 80%+ of business-critical SOPs, policies, and materials digitized and searchable.
• AI-enabled internal assistant for HR/ops Q&A and marketing support.
• Reduced duplication and manual effort across departments through structured knowledge reuse.
• Staff adoption of AI tools with clear governance and measurable productivity impact.

Candidate Requirement

Experience:

• 4–7 years in knowledge management, business analysis, digital transformation, or AI/automation roles.
• Proven track record in building internal knowledge bases, document management systems, or similar.
• Familiarity with AI/LLM tools (ChatGPT, Claude, custom copilots, embeddings, RAG).
• Experience collaborating across HR, Ops, and Marketing is a plus.

Skills & Competencies:

• Strong documentation, structuring, and information management skills.
• Ability to translate unstructured content into organized, AI-usable datasets.
• Practical understanding of AI tool integration (e.g., Notion AI, custom chatbots, workflow automation).
• Project management and stakeholder engagement skills.

Character:

• Detail-oriented yet able to see the bigger picture.
• Curious, proactive, and adaptable to fast-changing technology.
• Strong communicator, able to simplify complex concepts for non-technical teams.

Why Join Us

• Build a first-of-its-kind role in a fast-scaling group spanning beauty, wellness, retail, and e-commerce.
• Directly shape how AI is adopted across multiple brands and functions.
• Opportunity to create a long-lasting knowledge asset that multiplies productivity company-wide.