About the Role

We are seeking a hands-on IT Project Manager to drive cross-functional projects that link business operations with technology. This role is about getting things done — taking complex initiatives (POS/CRM/WMS integrations, HR/payroll digitalization, marketing automation, retail tech rollouts) and delivering them on time, within scope, and with real business impact.

Reporting to the Head of Technology & Systems, the IT Project Manager will work closely with Operations, Finance, HR, Marketing, and external vendors to ensure smooth execution.

Key Responsibilities

Project Leadership

• Lead cross-functional tech-enabled projects from kickoff to delivery (system integrations, e-commerce / system enhancements, new retail launches, automation rollouts).
• Manage project scope, timelines, resources, risks, and stakeholder communication.
• Ensure business requirements are clearly defined, translated into technical tasks, and delivered.

Cross-Functional Alignment

• Partner with non-technical stakeholders (Ops, Marketing, HR, Finance) to gather requirements, set priorities, and manage expectations.
• Act as the translator between business teams and developers/vendors.
• Keep alignment clear — no silos, no confusion.

Vendor & Technical Management

• Manage external development agencies, testing partners, and technology vendors.
• Ensure developers deliver against requirements and don’t “bluff” on timelines or technical excuses.
• Use AI and modern project tools to improve speed, documentation, and tracking.

Agile Execution & Reporting

• Run stand-ups, sprint planning, retros, and weekly progress updates.
• Maintain clear project dashboards and documentation (Asana, Jira, Notion, or equivalent).
• Escalate risks and blockers early, with solutions proposed.

Key Outcomes

• Major integration projects (POS ↔ CRM ↔ WMS ↔ HR/Finance) delivered with clear ownership.
• Cross-functional teams aligned with zero “black hole” projects.
• External vendors managed effectively, delivering on-time and in-scope.
• Project delivery success rate >80% (measured by scope, timeline, budget).
• Known internally as a “rockstar PM who gets things done.”

Requirement :

Experience:

• 5–8 years in IT/digital project management.
• Proven track record managing cross-functional tech/business projects.
• Familiar with retail/e-commerce environments a strong plus.
• Agency/vendor management experience required.

Skills & Competencies:

• Agile project management mindset (scrum/kanban).
• Technical literacy: understands APIs, system architecture, integration basics (enough to manage devs).
• Strong problem-solving and troubleshooting mindset.
• Exceptional communication skills (able to manage both business stakeholders and technical teams).
• Proficient in project management tools (Asana, Jira, Trello, Notion).

Character:

• Fast-moving, structured, practical.
• Detail-oriented, yet outcome-driven.
• Collaborative, persuasive, able to hold both teams and vendors accountable.
• Curious, adaptable, and tech-forward (comfortable using AI tools to boost efficiency).

Why Join Us

• Lead high-impact projects across a fast-scaling group in beauty, wellness, retail, and e-commerce.
• Work under a Head of Technology & Systems with direct CEO visibility.
• Opportunity to grow into Senior PM or Program Manager as the company scales regionally.