About the Role

We are seeking a Head of Technology & Systems to architect and lead the next stage of our digital backbone. This is a senior management role reporting directly to the CEO, with a mandate to transform technology from a support function into a strategic growth driver.

The role is not only about managing systems, but about enabling business expansion, omni-channel integration, AI adoption, and future SaaS opportunities.

Key Responsibilities

Technology Strategy & Roadmap

• Design and own the 3-year technology roadmap aligned with business priorities (retail & e-commerce)
• Drive projects that enable omni-channel integration, scalability across new markets, AI adoption, and potential SaaS productization.
• Translate CEO’s vision into structured execution plans.

Systems & Integration Leadership

• Oversee all critical platforms: in-house POSM/CRM/WMS/Commission/Appointment systems, as well as external SaaS (Shopify , respond.io, HR/payroll, accounting, marketing tools, collaboration tools)
• Ensure integration, security, and reliability across all systems.
• Establish RACI and ownership for each system and process.

Project & Team Orchestration

• Lead and mentor the internal IT team (Project Managers, Data Manager, Architecture Manager, QA Testers) and manage external developers/agencies.
• Implement project governance: milestones, reporting, accountability, and performance.
• Build future capabilities (Systems Integration Lead, in-house Dev squad, Data/BI).

Data & Intelligence

• Work with the Data Manager to develop real-time dashboards, AI forecasting, and BI tools that improve decision-making across the business.
• Champion a data-driven culture within the organization.

Business Partnership

• Act as the bridge between business and technology — ensuring tech projects are aligned with operational, financial, and customer experience goals.
• Partner with Operations, Finance, Marketing, HR, and Retail teams to design scalable solutions.

Key Outcomes (12–18 months)

• Fully integrated core systems (POS ↔ CRM ↔ WMS ↔ HR/payroll ↔ Finance).
• Clear ownership and governance framework for all IT systems.
• 3-year tech roadmap delivered and in execution.
• Business dashboards live, with AI-driven insights embedded.
• Foundation laid for SaaS productization of in-house system.

Candidate Profile

Experience:

• 8–12+ years in IT/technology leadership (Head of IT, Systems Architect, IT Director, or equivalent).
• Proven track record in system integration, ERP/CRM/WMS, and leading cross-functional tech projects.
• Exposure to omni-channel retail/e-commerce environments is a strong plus.
• Familiar with AI, automation, and SaaS product design.

Skills & Competencies:

• Strategic thinker with ability to translate business goals into technology roadmaps.
• Strong understanding of enterprise architecture, system design, and integration.
• Hands-on project governance skills (PMP/Agile/Scrum background is a plus).
• Data literacy: able to champion BI/AI use cases.
• People leadership: proven ability to lead hybrid teams (in-house + vendors).

Character:

• Fast, structured, human.
• Flexible, collaborative, with ability to challenge constructively.
• Growth-minded, hands-on when needed, but strategic by default.

Why Join Us

• Be part of a high-growth group spanning retail, beauty, wellness, and e-commerce.
• Lead mission-critical transformation projects with direct CEO exposure.
• Opportunity to grow into future CTO role with regional/global scope.