Key Responsibilities

1. Operational Support

• Coordinate daily operations across outlets and HQ.
• Provide first-level support for outlet operational issues, including queries and resolutions.
• Track and update operational records, reports, and memos.
• Assist in monitoring compliance with SOPs and service standards.

2. Inventory & Outlet Audit

• Assist in monthly stock counts and resolve discrepancies with outlets.
• Conduct outlet audits to ensure compliance with SOPs, service quality, stock handling, and customer care standards.
• Document audit findings, follow up with outlet teams, and report outcomes to HQ.

3. Process Improvement

• Identify operational gaps and propose improvements for efficiency.
• Assist in documenting and updating SOPs for outlet teams.
• Work with cross-functional teams (Sales, IT, HR, Supply Chain, Warehouse) to streamline processes.

Qualifications & Experience

• Diploma/Degree in Business, Operations, or related field
• 0–2 years of experience (fresh grads welcome)
• Strong organizational and problem-solving skills
• Good communication and teamwork ability

Skills & Attributes

• Detail-oriented with strong follow-up
• Proactive and eager to learn
• Independent yet team player
• Customer-focused mindset